Skip to main content

Why is my card payment not being accepted?

If your card payment is not being accepted try the following steps

Support avatar
Written by Support
Updated over a month ago

πŸ’³ Card & Payment Method Checks

  • Double-check your card details
    Ensure that the card number, expiration date, and CVV code are entered correctly with no spaces or typos.

  • Check with your bank
    Your bank may block online or international transactions by default. Contact them to confirm there are no holds or restrictions on your card.

  • Ensure sufficient funds
    Confirm that your card or account has enough balance to cover the transaction.

  • Use a supported payment method
    If you're paying with crypto, make sure you're using the correct wallet address, network (e.g., ERC-20 or TRC-20), and exact amount shown.

Did this answer your question?